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Thank you for your patience.","created_at":"2026-08-20T08:44:19.797Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T08:44:19.797Z","display_at":"2026-08-20T08:44:19.797Z","deliver_notifications":true,"tweet_id":null,"id":"pc78108ltctt","incident_id":"hlm7jh7lflgl","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"operational","new_status":"operational"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"operational","new_status":"operational"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"operational","new_status":"operational"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"operational","new_status":"operational"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel 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scheduled maintenance has been completed.","created_at":"2026-08-22T04:00:10.638Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-22T04:00:10.638Z","display_at":"2026-08-22T04:00:10.638Z","deliver_notifications":true,"tweet_id":null,"id":"b6mylzcfny13","incident_id":"fyg332shssn6","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel 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We will provide updates as necessary.","created_at":"2026-08-22T03:00:09.078Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-22T03:00:09.078Z","display_at":"2026-08-22T03:00:09.078Z","deliver_notifications":true,"tweet_id":null,"id":"h8x8yn0mmjlk","incident_id":"fyg332shssn6","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"xpdxcwh70c3t","name":"[True Platform] Account \u0026 Identity - Admin Console (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"d1lm8y78rs0n","name":"[True Platform] Account \u0026 Identity - Account Management (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"crmfgw6zcsc3","name":"[True Platform] Account \u0026 Identity - Login (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"7nrksrxx7k36","name":"[True Platform] TestOps - Agent (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"fkpy0rrmptp9","name":"[True Platform] TestOps - Executions (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"7f9ly708yrwd","name":"[True Platform] TestOps - Schedules (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"p69f5wm73yh0","name":"[True Platform] TestOps - TestOps API (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"cg67gxmc7v12","name":"[True Platform] AI Platform - AI Inference (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"xd7w3xydzxw8","name":"[True Platform] TrueTest - TrueTest API (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"tspgp7q30y4q","name":"[True Platform] Commerce - Licensing (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"c4z1xz1t97s2","name":"[True Platform] Commerce - Purchase (Global)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-22T02:00:07.774Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-22T02:00:07.774Z","display_at":"2026-08-22T02:00:07.774Z","deliver_notifications":true,"tweet_id":null,"id":"q03hfwx09tqs","incident_id":"fyg332shssn6","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled infrastructure upgrade on our services to improve consistency and stability across the platform.\n\nScheduled window: Saturday, 22 August 2026, 03:00 – 04:00 UTC (1 hour)\n\nAffected services (US region):\n  • [True Platform] Account \u0026 Identity\n  • [True Platform] Commerce\n\nNot affected: All other True Platform and Studio services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).\n\nImpact: Users may experience degraded performance and will be unable to log in during the maintenance window. The services listed below will continue to run normally, but will be inaccessible because login is unavailable:\n\n  • [True Platform] AI Platform\n  • [True Platform] TestCloud\n  • [True Platform] TestOps\n  • [True Platform] TrueTest\n\nNo action is required on your side.\n\nWe will update this page as the maintenance progresses. Thank you for your patience.","created_at":"2026-08-20T08:30:11.882Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T08:30:11.882Z","display_at":"2026-08-20T08:30:11.882Z","deliver_notifications":true,"tweet_id":null,"id":"z91mlg1rpn7t","incident_id":"fyg332shssn6","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"operational","new_status":"operational"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"operational","new_status":"operational"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"operational","new_status":"operational"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"operational","new_status":"operational"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel 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We will provide updates as necessary.","created_at":"2026-08-22T02:00:17.330Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-22T02:00:17.330Z","display_at":"2026-08-22T02:00:17.330Z","deliver_notifications":true,"tweet_id":null,"id":"vh5zc3ccplp7","incident_id":"9td8sz2s4ph5","custom_tweet":null,"affected_components":[{"code":"5pp5dx6f32sq","name":"Web Properties - Katalon Academy (Global)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-22T01:00:28.154Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-22T01:00:28.154Z","display_at":"2026-08-22T01:00:28.154Z","deliver_notifications":true,"tweet_id":null,"id":"my9lwkhkpt0h","incident_id":"9td8sz2s4ph5","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled infrastructure upgrade on our services to improve consistency and stability across the platform.\n\nScheduled window: Saturday, 22 August 2026, 02:00 – 02:30 UTC (30 minutes)\n\nAffected services (US region):\n  • Katalon Academy\n\nNot affected: All True Platform and Studio services, and all other web properties (Docs, Community Forums, Support Portal, Homepage).\n\nImpact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.\n\nWe will update this page as the maintenance progresses. Thank you for your patience.","created_at":"2026-08-20T08:34:29.369Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T08:34:29.369Z","display_at":"2026-08-20T08:34:29.369Z","deliver_notifications":true,"tweet_id":null,"id":"n4jbwkg91vbr","incident_id":"9td8sz2s4ph5","custom_tweet":null,"affected_components":[{"code":"5pp5dx6f32sq","name":"Web Properties - Katalon Academy (Global)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Katalon Academy (Global)","created_at":"2022-06-22T16:11:55.324Z","updated_at":"2026-08-22T02:30:09.165Z","position":4,"description":null,"showcase":true,"start_date":"2022-06-22T00:00:00.000Z","id":"5pp5dx6f32sq","page_id":"4j6n1000dt5s","group_id":"46v3j4nhtj28"}]},{"name":"Scheduled True Platform - Account \u0026 Identity Maintenance - US Region","status":"completed","created_at":"2026-08-21T07:29:37.544Z","updated_at":"2026-08-21T09:45:12.868Z","monitoring_at":null,"resolved_at":"2026-08-21T09:45:12.533Z","impact":"maintenance","shortlink":"https://stspg.io/0lj924pzfg5d","scheduled_for":"2026-08-21T09:30:00.000Z","scheduled_until":"2026-08-21T09:45:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-21T08:30:08.532Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-21T07:29:37.491Z","reminder_intervals":null,"id":"2p680f6xt26t","page_id":"4j6n1000dt5s","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-21T09:45:12.533Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T09:45:12.533Z","display_at":"2026-08-21T09:45:12.533Z","deliver_notifications":true,"tweet_id":null,"id":"j3vyh1fll9hx","incident_id":"2p680f6xt26t","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"xpdxcwh70c3t","name":"[True Platform] Account \u0026 Identity - Admin Console (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"d1lm8y78rs0n","name":"[True Platform] Account \u0026 Identity - Account Management (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"crmfgw6zcsc3","name":"[True Platform] Account \u0026 Identity - Login (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"7nrksrxx7k36","name":"[True Platform] TestOps - Agent (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"fkpy0rrmptp9","name":"[True Platform] TestOps - Executions (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"7f9ly708yrwd","name":"[True Platform] TestOps - Schedules (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"p69f5wm73yh0","name":"[True Platform] TestOps - TestOps API (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"cg67gxmc7v12","name":"[True Platform] AI Platform - AI Inference (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"xd7w3xydzxw8","name":"[True Platform] TrueTest - TrueTest API (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"tspgp7q30y4q","name":"[True Platform] Commerce - Licensing (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"c4z1xz1t97s2","name":"[True Platform] Commerce - Purchase (Global)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-21T09:30:07.792Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T09:30:07.792Z","display_at":"2026-08-21T09:30:07.792Z","deliver_notifications":true,"tweet_id":null,"id":"wxsrmv58tsp2","incident_id":"2p680f6xt26t","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"xpdxcwh70c3t","name":"[True Platform] Account \u0026 Identity - Admin Console (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"d1lm8y78rs0n","name":"[True Platform] Account \u0026 Identity - Account Management (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"crmfgw6zcsc3","name":"[True Platform] Account \u0026 Identity - Login (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"7nrksrxx7k36","name":"[True Platform] TestOps - Agent (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"fkpy0rrmptp9","name":"[True Platform] TestOps - Executions (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"7f9ly708yrwd","name":"[True Platform] TestOps - Schedules (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"p69f5wm73yh0","name":"[True Platform] TestOps - TestOps API (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"cg67gxmc7v12","name":"[True Platform] AI Platform - AI Inference (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"xd7w3xydzxw8","name":"[True Platform] TrueTest - TrueTest API (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"tspgp7q30y4q","name":"[True Platform] Commerce - Licensing (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"c4z1xz1t97s2","name":"[True Platform] Commerce - Purchase (Global)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-21T08:30:07.368Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T08:30:07.368Z","display_at":"2026-08-21T08:30:07.368Z","deliver_notifications":true,"tweet_id":null,"id":"wytl5nqcgryv","incident_id":"2p680f6xt26t","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled infrastructure upgrade on our services to improve consistency and stability across the platform.\n\nScheduled window: Friday, 21 August 2026, 09:30 – 09:45 UTC (15 minutes)\n\nAffected services (US region):\n  • [True Platform] Account \u0026 Identity\n  • [True Platform] Commerce\n\nNot affected: All other True Platform and Studio services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).\n\nImpact: Users may experience degraded performance and will be unable to log in during the maintenance window. The services listed below will continue to run normally, but will be inaccessible because login is unavailable:\n\n  • [True Platform] AI Platform\n  • [True Platform] TestCloud\n  • [True Platform] TestOps\n  • [True Platform] TrueTest\n\nNo action is required on your side.\n\nWe will update this page as the maintenance progresses. Thank you for your patience.","created_at":"2026-08-21T07:29:37.657Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T07:38:37.073Z","display_at":"2026-08-21T07:29:37.657Z","deliver_notifications":true,"tweet_id":null,"id":"pns1w76lf7n1","incident_id":"2p680f6xt26t","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"operational","new_status":"operational"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"operational","new_status":"operational"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"operational","new_status":"operational"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"operational","new_status":"operational"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel 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(US)","created_at":"2022-04-27T16:07:32.320Z","updated_at":"2026-08-22T07:30:09.142Z","position":2,"description":null,"showcase":true,"start_date":"2022-04-27T00:00:00.000Z","id":"c0qvswn7nyc2","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"Account Management (US)","created_at":"2022-04-28T18:57:03.294Z","updated_at":"2026-08-22T07:30:09.189Z","position":2,"description":null,"showcase":true,"start_date":"2022-04-28T00:00:00.000Z","id":"d1lm8y78rs0n","page_id":"4j6n1000dt5s","group_id":"pd2wb842l2hj"},{"status":"operational","name":"Executions (US)","created_at":"2025-12-03T11:30:05.937Z","updated_at":"2026-08-22T07:30:09.234Z","position":2,"description":"TestOps Execution","showcase":true,"start_date":"2025-12-03T00:00:00.000Z","id":"fkpy0rrmptp9","page_id":"4j6n1000dt5s","group_id":"hs4nslb6hrwf"},{"status":"operational","name":"Provisioning 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maintenance has been completed.","created_at":"2026-08-15T04:00:08.739Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T04:00:08.739Z","display_at":"2026-08-15T04:00:08.739Z","deliver_notifications":true,"tweet_id":null,"id":"h6n7pyvs88dv","incident_id":"bg2x7qcks3t5","custom_tweet":null,"affected_components":[{"code":"7nrksrxx7k36","name":"[True Platform] TestOps - Agent (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"fkpy0rrmptp9","name":"[True Platform] TestOps - Executions (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"7f9ly708yrwd","name":"[True Platform] TestOps - Schedules (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"p69f5wm73yh0","name":"[True Platform] TestOps - TestOps API (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"fs1p9sl4cgbd","name":"[True Platform] TestOps - Agent 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We will provide updates as necessary.","created_at":"2026-08-15T03:00:09.378Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T03:00:09.378Z","display_at":"2026-08-15T03:00:09.378Z","deliver_notifications":true,"tweet_id":null,"id":"w3fxhc342qzl","incident_id":"bg2x7qcks3t5","custom_tweet":null,"affected_components":[{"code":"7nrksrxx7k36","name":"[True Platform] TestOps - Agent (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"fkpy0rrmptp9","name":"[True Platform] TestOps - Executions (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"7f9ly708yrwd","name":"[True Platform] TestOps - Schedules (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"p69f5wm73yh0","name":"[True Platform] TestOps - TestOps API (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"fs1p9sl4cgbd","name":"[True Platform] TestOps - Agent (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"4934m1f38l7k","name":"[True Platform] TestOps - Executions (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"21hj67d16ylk","name":"[True Platform] TestOps - Schedules (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"x4rvh45rnqxn","name":"[True Platform] TestOps - TestOps API (EU)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-15T02:00:11.883Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T02:00:11.883Z","display_at":"2026-08-15T02:00:11.883Z","deliver_notifications":true,"tweet_id":null,"id":"nb7xcsgj81hp","incident_id":"bg2x7qcks3t5","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled infrastructure upgrade on our services to improve consistency and stability across the platform.\n\nScheduled window: Saturday, 15 August 2026, 03:00 – 04:00 UTC (1 hour)\n\nAffected services (US and EU region):\n  • [True Platform] TestOps\n\nNot affected: All other True Platform and Studio services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).\n\nImpact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.\n\nWe will update this page as the maintenance progresses. Thank you for your patience.","created_at":"2026-08-11T08:43:19.167Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T08:43:19.167Z","display_at":"2026-08-11T08:43:19.167Z","deliver_notifications":true,"tweet_id":null,"id":"dng3n1kgj6bl","incident_id":"bg2x7qcks3t5","custom_tweet":null,"affected_components":[{"code":"7nrksrxx7k36","name":"[True Platform] TestOps - Agent (US)","old_status":"operational","new_status":"operational"},{"code":"fkpy0rrmptp9","name":"[True Platform] TestOps - Executions (US)","old_status":"operational","new_status":"operational"},{"code":"7f9ly708yrwd","name":"[True Platform] TestOps - Schedules (US)","old_status":"operational","new_status":"operational"},{"code":"p69f5wm73yh0","name":"[True Platform] TestOps - TestOps API (US)","old_status":"operational","new_status":"operational"},{"code":"fs1p9sl4cgbd","name":"[True Platform] TestOps - Agent (EU)","old_status":"operational","new_status":"operational"},{"code":"4934m1f38l7k","name":"[True Platform] TestOps - 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Customer Support Portal (Global)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-13T23:00:10.629Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T23:00:10.629Z","display_at":"2026-08-13T23:00:10.629Z","deliver_notifications":true,"tweet_id":null,"id":"dw3k00xw6w04","incident_id":"v873130jww0l","custom_tweet":null,"affected_components":[{"code":"m7rdgz3n3ymc","name":"Web Properties - Customer Support Portal (Global)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-13T22:00:11.644Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T22:00:11.644Z","display_at":"2026-08-13T22:00:11.644Z","deliver_notifications":true,"tweet_id":null,"id":"36pf6lm3xd1w","incident_id":"v873130jww0l","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will perform scheduled maintenance on the Katalon Customer Support Portal (support.katalon.com).\n\nMaintenance window\n- Thursday, August 13, 2026, 23:00 UTC - Friday, August 14, 2026, 01:00 UTC\n- Expected duration: up to 2 hours\n\nAffected component\n- Customer Support Portal (Global)\n\nExpected impact\nDuring the window, support.katalon.com may be intermittently unavailable or slow to load. You may be unable to sign in to the portal, submit a new support case, view or update existing cases, or browse knowledge base articles hosted on the portal.\n\nNot affected\nAll Katalon products and services continue to operate normally, including Katalon Studio, TestOps, TestCloud, TrueTest, login and account management, licensing and purchase, Katalon Docs, Katalon Academy, and Community Forums.\n\nWe will update this notice when the maintenance is complete. Thank you for your patience.","created_at":"2026-08-11T08:45:54.258Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T08:45:54.258Z","display_at":"2026-08-11T08:45:54.258Z","deliver_notifications":true,"tweet_id":null,"id":"62j5v0y5kl6j","incident_id":"v873130jww0l","custom_tweet":null,"affected_components":[{"code":"m7rdgz3n3ymc","name":"Web Properties - Customer Support Portal (Global)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Customer Support Portal (Global)","created_at":"2022-06-22T16:12:08.684Z","updated_at":"2026-08-14T01:00:11.976Z","position":3,"description":null,"showcase":true,"start_date":"2022-06-22T00:00:00.000Z","id":"m7rdgz3n3ymc","page_id":"4j6n1000dt5s","group_id":"46v3j4nhtj28"}]},{"name":"Scheduled True Platform - TestCloud Maintenance - US and EU Region","status":"completed","created_at":"2026-08-06T08:27:35.018Z","updated_at":"2026-08-09T23:30:07.661Z","monitoring_at":null,"resolved_at":"2026-08-09T23:30:07.626Z","impact":"maintenance","shortlink":"https://stspg.io/h829q65y6jtw","scheduled_for":"2026-08-09T23:00:00.000Z","scheduled_until":"2026-08-09T23:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-09T22:00:08.115Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-06T08:27:34.987Z","reminder_intervals":null,"id":"g1m3s9jhbk4h","page_id":"4j6n1000dt5s","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-09T23:30:07.626Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T23:30:07.626Z","display_at":"2026-08-09T23:30:07.626Z","deliver_notifications":true,"tweet_id":null,"id":"b52rxt3rft6b","incident_id":"g1m3s9jhbk4h","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel (US)","old_status":"under_maintenance","new_status":"operational"},{"code":"5lqpb5jjhp7w","name":"[True Platform] TestCloud - Execution (EU)","old_status":"under_maintenance","new_status":"operational"},{"code":"y1s4v33p7b6g","name":"[True Platform] TestCloud - Metering (EU)","old_status":"under_maintenance","new_status":"operational"},{"code":"nrz1xy9wjkrv","name":"[True Platform] TestCloud - Provisioning (EU)","old_status":"under_maintenance","new_status":"operational"},{"code":"svx0p1pftrgx","name":"[True Platform] TestCloud - TestCloud API (EU)","old_status":"under_maintenance","new_status":"operational"},{"code":"1g2yj12l4n9y","name":"[True Platform] TestCloud - Tunnel (EU)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-09T23:00:08.111Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T23:00:08.111Z","display_at":"2026-08-09T23:00:08.111Z","deliver_notifications":true,"tweet_id":null,"id":"7dphvyy68165","incident_id":"g1m3s9jhbk4h","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"5lqpb5jjhp7w","name":"[True Platform] TestCloud - Execution (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"y1s4v33p7b6g","name":"[True Platform] TestCloud - Metering (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"nrz1xy9wjkrv","name":"[True Platform] TestCloud - Provisioning (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"svx0p1pftrgx","name":"[True Platform] TestCloud - TestCloud API (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"1g2yj12l4n9y","name":"[True Platform] TestCloud - Tunnel (EU)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-09T22:00:07.955Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T22:00:07.955Z","display_at":"2026-08-09T22:00:07.955Z","deliver_notifications":true,"tweet_id":null,"id":"vjtpfy4zm1sj","incident_id":"g1m3s9jhbk4h","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled infrastructure upgrade on our services to improve consistency and stability across the platform.\n\nScheduled window: Sunday, 9 August 2026, 23:00 – 23:30 UTC (30 minutes)\n\nAffected services (US and EU region):\n  • [True Platform] TestCloud\n\nNot affected: All other True Platform and Studio services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).\n\nImpact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.\n\nWe will update this page as the maintenance progresses. Thank you for your patience.","created_at":"2026-08-06T08:27:35.127Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T08:27:35.127Z","display_at":"2026-08-06T08:27:35.127Z","deliver_notifications":true,"tweet_id":null,"id":"pz9gpdmf48yx","incident_id":"g1m3s9jhbk4h","custom_tweet":null,"affected_components":[{"code":"jng6pnyhmqjq","name":"[True Platform] TestCloud - Execution (US)","old_status":"operational","new_status":"operational"},{"code":"c0qvswn7nyc2","name":"[True Platform] TestCloud - Metering (US)","old_status":"operational","new_status":"operational"},{"code":"c916hmlwmy60","name":"[True Platform] TestCloud - Provisioning (US)","old_status":"operational","new_status":"operational"},{"code":"fwl38dk7wrgq","name":"[True Platform] TestCloud - TestCloud API (US)","old_status":"operational","new_status":"operational"},{"code":"n6ldvqkbkcld","name":"[True Platform] TestCloud - Tunnel (US)","old_status":"operational","new_status":"operational"},{"code":"5lqpb5jjhp7w","name":"[True Platform] TestCloud - Execution (EU)","old_status":"operational","new_status":"operational"},{"code":"y1s4v33p7b6g","name":"[True Platform] TestCloud - Metering (EU)","old_status":"operational","new_status":"operational"},{"code":"nrz1xy9wjkrv","name":"[True Platform] TestCloud - Provisioning (EU)","old_status":"operational","new_status":"operational"},{"code":"svx0p1pftrgx","name":"[True Platform] TestCloud - TestCloud API (EU)","old_status":"operational","new_status":"operational"},{"code":"1g2yj12l4n9y","name":"[True Platform] TestCloud - Tunnel (EU)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Execution (US)","created_at":"2025-12-03T12:01:46.338Z","updated_at":"2026-08-22T07:30:08.957Z","position":1,"description":"TestCloud Execution","showcase":true,"start_date":"2025-12-03T00:00:00.000Z","id":"jng6pnyhmqjq","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"Metering (US)","created_at":"2022-04-27T16:07:32.320Z","updated_at":"2026-08-22T07:30:09.142Z","position":2,"description":null,"showcase":true,"start_date":"2022-04-27T00:00:00.000Z","id":"c0qvswn7nyc2","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"Provisioning (US)","created_at":"2022-06-14T12:51:27.701Z","updated_at":"2026-08-22T07:30:09.270Z","position":3,"description":null,"showcase":true,"start_date":"2022-06-14T00:00:00.000Z","id":"c916hmlwmy60","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"TestCloud API (US)","created_at":"2022-06-14T12:50:05.511Z","updated_at":"2026-08-22T07:30:09.440Z","position":4,"description":null,"showcase":true,"start_date":"2022-06-14T00:00:00.000Z","id":"fwl38dk7wrgq","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"Tunnel (US)","created_at":"2025-04-08T04:40:41.463Z","updated_at":"2026-08-22T07:30:09.474Z","position":5,"description":null,"showcase":true,"start_date":"2025-04-08T00:00:00.000Z","id":"n6ldvqkbkcld","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"Execution (EU)","created_at":"2026-06-29T08:47:10.172Z","updated_at":"2026-08-24T04:00:09.722Z","position":6,"description":null,"showcase":true,"start_date":"2026-06-29T00:00:00.000Z","id":"5lqpb5jjhp7w","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"Metering (EU)","created_at":"2026-06-29T08:47:42.397Z","updated_at":"2026-08-24T04:00:09.868Z","position":7,"description":null,"showcase":true,"start_date":"2026-06-29T00:00:00.000Z","id":"y1s4v33p7b6g","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"Provisioning (EU)","created_at":"2026-06-29T08:46:55.184Z","updated_at":"2026-08-24T04:00:10.088Z","position":8,"description":null,"showcase":true,"start_date":"2026-06-29T00:00:00.000Z","id":"nrz1xy9wjkrv","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"TestCloud API (EU)","created_at":"2026-06-29T08:46:40.773Z","updated_at":"2026-08-24T04:00:10.218Z","position":9,"description":null,"showcase":true,"start_date":"2026-06-29T00:00:00.000Z","id":"svx0p1pftrgx","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"},{"status":"operational","name":"Tunnel (EU)","created_at":"2026-06-29T08:47:25.468Z","updated_at":"2026-08-24T04:00:10.355Z","position":10,"description":null,"showcase":true,"start_date":"2026-06-29T00:00:00.000Z","id":"1g2yj12l4n9y","page_id":"4j6n1000dt5s","group_id":"l8s4xy1pxlvr"}]},{"name":"Scheduled True Platform Integrations Maintenance","status":"completed","created_at":"2026-08-05T08:29:19.896Z","updated_at":"2026-08-09T07:00:07.968Z","monitoring_at":null,"resolved_at":"2026-08-09T07:00:07.881Z","impact":"maintenance","shortlink":"https://stspg.io/k202jsb3p797","scheduled_for":"2026-08-09T06:00:00.000Z","scheduled_until":"2026-08-09T07:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-05T08:29:19.884Z","reminder_intervals":null,"id":"kd35dj06fgbb","page_id":"4j6n1000dt5s","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-09T07:00:07.881Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T07:00:07.881Z","display_at":"2026-08-09T07:00:07.881Z","deliver_notifications":true,"tweet_id":null,"id":"p4rvx61jztw2","incident_id":"kd35dj06fgbb","custom_tweet":null,"affected_components":[{"code":"1rwr1yg2wkkc","name":"[True Platform] Integrations - Test Automation for Jira (Global)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-09T06:00:08.013Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T06:00:08.013Z","display_at":"2026-08-09T06:00:08.013Z","deliver_notifications":true,"tweet_id":null,"id":"4zkx4qylqt90","incident_id":"kd35dj06fgbb","custom_tweet":null,"affected_components":[{"code":"1rwr1yg2wkkc","name":"[True Platform] Integrations - Test Automation for Jira (Global)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be performing a scheduled infrastructure upgrade on our US region services to improve consistency and stability across the platform.\n\nScheduled window: Sunday, 9 August 2026, 06:00 – 07:00 UTC (1 hour)\n\nAffected services:\n  • [True Platform] Integrations — Test Automation for Jira (Global).\n\nNot affected: US region all other services, EU region services, Katalon Studio, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).\n\nImpact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.\n\nWe will update this page as the maintenance progresses. Thank you for your patience.","created_at":"2026-08-05T08:29:19.984Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T08:29:19.984Z","display_at":"2026-08-05T08:29:19.984Z","deliver_notifications":true,"tweet_id":null,"id":"ktch5b0g7hrm","incident_id":"kd35dj06fgbb","custom_tweet":null,"affected_components":[{"code":"1rwr1yg2wkkc","name":"[True Platform] Integrations - Test Automation for Jira (Global)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Test Automation for Jira (Global)","created_at":"2024-07-03T17:41:00.050Z","updated_at":"2026-08-09T07:00:07.753Z","position":1,"description":null,"showcase":true,"start_date":"2024-07-03T00:00:00.000Z","id":"1rwr1yg2wkkc","page_id":"4j6n1000dt5s","group_id":"rq23zz8vk9h4"}]},{"name":"Scheduled Katalon Studio - Store Maintenance","status":"completed","created_at":"2026-08-05T08:27:04.368Z","updated_at":"2026-08-09T04:30:07.441Z","monitoring_at":null,"resolved_at":"2026-08-09T04:30:07.410Z","impact":"maintenance","shortlink":"https://stspg.io/d46ktgw92w7q","scheduled_for":"2026-08-09T03:30:00.000Z","scheduled_until":"2026-08-09T04:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-09T02:30:07.945Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-05T08:27:04.356Z","reminder_intervals":null,"id":"7vt22rs8ryb2","page_id":"4j6n1000dt5s","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-09T04:30:07.410Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T04:30:07.410Z","display_at":"2026-08-09T04:30:07.410Z","deliver_notifications":true,"tweet_id":null,"id":"b1x283st8dcn","incident_id":"7vt22rs8ryb2","custom_tweet":null,"affected_components":[{"code":"zrkm21f5j02j","name":"Katalon Studio - Katalon Studio Store (Global)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-09T03:30:07.256Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T03:30:07.256Z","display_at":"2026-08-09T03:30:07.256Z","deliver_notifications":true,"tweet_id":null,"id":"t1byk9c8dtnp","incident_id":"7vt22rs8ryb2","custom_tweet":null,"affected_components":[{"code":"zrkm21f5j02j","name":"Katalon Studio - Katalon Studio Store (Global)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-09T02:30:07.620Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T02:30:07.620Z","display_at":"2026-08-09T02:30:07.620Z","deliver_notifications":true,"tweet_id":null,"id":"qksn9vw5hsqv","incident_id":"7vt22rs8ryb2","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled infrastructure upgrade on our US region services to improve consistency and stability across the platform.\n\nScheduled window: Sunday, 9 August 2026, 03:30 – 04:30 UTC (1 hour)\n\nAffected services:\n  • Katalon Studio — Store (Global).\n\nNot affected: US region all other services, EU region services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).\n\nImpact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.\n\nWe will update this page as the maintenance progresses. Thank you for your patience.","created_at":"2026-08-05T08:27:04.445Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T08:27:04.445Z","display_at":"2026-08-05T08:27:04.445Z","deliver_notifications":true,"tweet_id":null,"id":"qlfts32vpc3z","incident_id":"7vt22rs8ryb2","custom_tweet":null,"affected_components":[{"code":"zrkm21f5j02j","name":"Katalon Studio - Katalon Studio Store (Global)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Katalon Studio Store (Global)","created_at":"2022-06-06T18:42:51.637Z","updated_at":"2026-08-09T04:30:07.251Z","position":3,"description":null,"showcase":true,"start_date":"2022-06-06T00:00:00.000Z","id":"zrkm21f5j02j","page_id":"4j6n1000dt5s","group_id":"vrd21w9mftxc"}]}]
}