All Systems Operational
[True Platform] Account & Identity
Operational
Admin Console (US)
Operational
Account Management (US)
Operational
Login (US)
Operational
Admin Console (EU)
Operational
Account Management (EU)
Operational
Login (EU)
Operational
[True Platform] AI Platform
Operational
AI Inference (US)
Operational
AI Inference (EU)
Operational
[True Platform] Commerce
Operational
Licensing (US)
Operational
Licensing (EU)
Operational
Purchase (Global)
Operational
[True Platform] Integrations
Operational
Test Automation for Jira (Global)
Operational
[True Platform] TestCloud
Operational
Execution (US)
Operational
Metering (US)
Operational
Provisioning (US)
Operational
TestCloud API (US)
Operational
Tunnel (US)
Operational
Execution (EU)
Operational
Metering (EU)
Operational
Provisioning (EU)
Operational
TestCloud API (EU)
Operational
Tunnel (EU)
Operational
[True Platform] TestOps
Operational
Agent (US)
Operational
Executions (US)
Operational
Schedules (US)
Operational
TestOps API (US)
Operational
Agent (EU)
Operational
Executions (EU)
Operational
Schedules (EU)
Operational
TestOps API (EU)
Operational
[True Platform] TrueTest
Operational
TrueTest API (US)
Operational
TrueTest API (EU)
Operational
Katalon Studio
Operational
Katalon Studio Download (Global)
Operational
Katalon Studio Homepage (Global)
Operational
Katalon Studio Store (Global)
Operational
Web Properties
Operational
Browser's Driver Downloader (Global)
Operational
Community Forums (Global)
Operational
Customer Support Portal (Global)
Operational
Katalon Academy (Global)
Operational
Katalon Docs (Global)
Operational
Katalon Homepage (Global)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance: Katalon Customer Support Portal (support.katalon.com) Aug 8, 2026 03:00-05:00 UTC
We will perform scheduled maintenance on the Katalon Customer Support Portal (support.katalon.com).
Maintenance window
- Saturday, August 8, 2026, 03:00 - 05:00 UTC
- Expected duration: up to 2 hours
Affected component
- Customer Support Portal (Global)
Expected impact
During the window, support.katalon.com may be intermittently unavailable or slow to load. You may be unable to sign in to the portal, submit a new support case, view or update existing cases, or browse knowledge base articles hosted on the portal.
Not affected
All Katalon products and services continue to operate normally, including Katalon Studio, TestOps, TestCloud, TrueTest, login and account management, licensing and purchase, Katalon Docs, Katalon Academy, and Community Forums.
We will update this notice when the maintenance is complete. Thank you for your patience.
Posted on Aug 04, 2026 - 09:15 UTC
Maintenance window
- Saturday, August 8, 2026, 03:00 - 05:00 UTC
- Expected duration: up to 2 hours
Affected component
- Customer Support Portal (Global)
Expected impact
During the window, support.katalon.com may be intermittently unavailable or slow to load. You may be unable to sign in to the portal, submit a new support case, view or update existing cases, or browse knowledge base articles hosted on the portal.
Not affected
All Katalon products and services continue to operate normally, including Katalon Studio, TestOps, TestCloud, TrueTest, login and account management, licensing and purchase, Katalon Docs, Katalon Academy, and Community Forums.
We will update this notice when the maintenance is complete. Thank you for your patience.
Posted on Aug 04, 2026 - 09:15 UTC
Scheduled Infrastructure Maintenance — US Region Aug 8, 2026 03:00-04:00 UTC
We will be performing a scheduled infrastructure upgrade on our US region services to improve consistency and stability across the platform.
Scheduled window: Saturday, 8 August 2026, 03:00 – 04:00 UTC (1 hour)
Affected services (US region):
• Account & Identity — Admin Console, Account Management, Login.
• AI Platform — AI Inference.
• Commerce — Licensing, Purchase.
• Integration — Test Automation for Jira.
• TestOps — Agent, Executions, Schedules, TestOps API.
• TrueTest — TrueTest API.
• Katalon Studio — Store.
Not affected: TestCloud, EU region services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).
Impact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.
We will update this page as the maintenance progresses. Thank you for your patience.
Posted on Aug 05, 2026 - 08:24 UTC
Scheduled window: Saturday, 8 August 2026, 03:00 – 04:00 UTC (1 hour)
Affected services (US region):
• Account & Identity — Admin Console, Account Management, Login.
• AI Platform — AI Inference.
• Commerce — Licensing, Purchase.
• Integration — Test Automation for Jira.
• TestOps — Agent, Executions, Schedules, TestOps API.
• TrueTest — TrueTest API.
• Katalon Studio — Store.
Not affected: TestCloud, EU region services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).
Impact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.
We will update this page as the maintenance progresses. Thank you for your patience.
Posted on Aug 05, 2026 - 08:24 UTC
Scheduled Katalon Studio - Store Maintenance Aug 9, 2026 03:30-04:30 UTC
We will be performing a scheduled infrastructure upgrade on our US region services to improve consistency and stability across the platform.
Scheduled window: Sunday, 9 August 2026, 03:30 – 04:30 UTC (1 hour)
Affected services:
• Katalon Studio — Store (Global).
Not affected: US region all other services, EU region services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).
Impact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.
We will update this page as the maintenance progresses. Thank you for your patience.
Posted on Aug 05, 2026 - 08:27 UTC
Scheduled window: Sunday, 9 August 2026, 03:30 – 04:30 UTC (1 hour)
Affected services:
• Katalon Studio — Store (Global).
Not affected: US region all other services, EU region services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).
Impact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.
We will update this page as the maintenance progresses. Thank you for your patience.
Posted on Aug 05, 2026 - 08:27 UTC
Scheduled True Platform Integrations Maintenance Aug 9, 2026 06:00-07:00 UTC
We will be performing a scheduled infrastructure upgrade on our US region services to improve consistency and stability across the platform.
Scheduled window: Sunday, 9 August 2026, 06:00 – 07:00 UTC (1 hour)
Affected services:
• [True Platform] Integrations — Test Automation for Jira (Global).
Not affected: US region all other services, EU region services, Katalon Studio, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).
Impact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.
We will update this page as the maintenance progresses. Thank you for your patience.
Posted on Aug 05, 2026 - 08:29 UTC
Scheduled window: Sunday, 9 August 2026, 06:00 – 07:00 UTC (1 hour)
Affected services:
• [True Platform] Integrations — Test Automation for Jira (Global).
Not affected: US region all other services, EU region services, Katalon Studio, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).
Impact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.
We will update this page as the maintenance progresses. Thank you for your patience.
Posted on Aug 05, 2026 - 08:29 UTC
Scheduled True Platform - TestCloud Maintenance - US and EU Region Aug 9, 2026 23:00-23:30 UTC
We will be performing a scheduled infrastructure upgrade on our services to improve consistency and stability across the platform.
Scheduled window: Sunday, 9 August 2026, 23:00 – 23:30 UTC (30 minutes)
Affected services (US and EU region):
• [True Platform] TestCloud
Not affected: All other True Platform and Studio services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).
Impact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.
We will update this page as the maintenance progresses. Thank you for your patience.
Posted on Aug 06, 2026 - 08:27 UTC
Scheduled window: Sunday, 9 August 2026, 23:00 – 23:30 UTC (30 minutes)
Affected services (US and EU region):
• [True Platform] TestCloud
Not affected: All other True Platform and Studio services, and all web properties (Docs, Academy, Community Forums, Support Portal, Homepage).
Impact: Users may experience degraded performance on the services listed above during the maintenance window. No action is required on your side.
We will update this page as the maintenance progresses. Thank you for your patience.
Posted on Aug 06, 2026 - 08:27 UTC