Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 2026 - 05:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 19, 2026 - 04:44 UTC
Investigating - Dear Valued Customer,

We are writing to inform you of a technical issue currently affecting Katalon Runtime Engine (KRE) users.

The Issue: Our support and engineering teams have identified an intermittent failure when running scripts via CLI mode. Users may encounter errors during license activation, even with valid KRE licenses and API keys.

Our team is working with high priority to resolve the Keycloak token generation error and restore full service.
We are treating this as a incident and will provide an update as soon as a fix is deployed.

We apologize for any disruption this may cause to your testing pipelines. Thank you for your patience as we work to resolve this.

Jan 19, 2026 - 04:23 UTC
Katalon Website Operational
90 days ago
99.99 % uptime
Today
Katalon Homepage Operational
90 days ago
100.0 % uptime
Today
Katalon Studio Homepage Operational
90 days ago
100.0 % uptime
Today
Account Management Operational
90 days ago
100.0 % uptime
Today
Admin Homepage Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
99.97 % uptime
Today
Katalon Store Operational
90 days ago
100.0 % uptime
Today
Store Homepage Operational
90 days ago
100.0 % uptime
Today
Plugin Browsing Operational
90 days ago
100.0 % uptime
Today
Plugin Installation Operational
90 days ago
100.0 % uptime
Today
TestOps Operational
90 days ago
99.99 % uptime
Today
TestOps Login Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Agent Operational
90 days ago
100.0 % uptime
Today
Schedules Operational
90 days ago
99.98 % uptime
Today
Executions Operational
90 days ago
99.98 % uptime
Today
TestCloud Operational
90 days ago
100.0 % uptime
Today
TestCloud Metering Service Operational
90 days ago
100.0 % uptime
Today
TestCloud Main Service Operational
90 days ago
100.0 % uptime
Today
TestCloud Provisioning Service Operational
90 days ago
100.0 % uptime
Today
TestCloud Tunnel Service Operational
90 days ago
100.0 % uptime
Today
TestCloud Execution Service Operational
90 days ago
100.0 % uptime
Today
Katalon Community Forums Operational
Katalon Docs Operational
Katalon Academy Operational
Customer Support Portal Operational
Test Automation for Jira Operational
Katalon Download Operational
90 days ago
100.0 % uptime
Today
Katalon Studio Browser's Driver Downloader Operational
90 days ago
100.0 % uptime
Today
TrueTest Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jan 19, 2026

Unresolved incident: Technical Issue Affecting Katalon Runtime Engine (KRE) License Activation.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.